Refund Policy
Refund Policy of BestBritIPTV
At BestBritIPTV, we are committed to providing a high-quality experience to our customers. This refund policy outlines the conditions for refunds on digital products (IPTV subscriptions) to meet your needs with transparency and professionalism.
1. Refund Conditions
Given the nature of digital products that are activated immediately after purchase, our refund policy is limited and only covers the following cases:
Service Not Activated: Customers are entitled to a full refund if their subscription is not activated within 48 hours of purchase. We are committed to activating subscriptions as quickly as possible. If the activation does not occur within the stated timeframe, the customer may request a refund.
Unresolvable Technical Issues: If a customer experiences a technical problem that prevents proper use of the service—despite contacting our support team and all efforts being made to resolve it—they may request a refund. This only applies in cases where no effective solution is provided by us.
2. Non-Refundable Cases
Refund requests are not accepted in the following situations:
Successful Use of Subscription: Once the subscription is activated and the service is used, the product is no longer eligible for a refund.
Personal Preferences: Dissatisfaction regarding channel content or types of programs is subjective, as we provide clear and complete information about the service before purchase.
Issues Related to the Customer’s Device or Internet Connection: It is the customer’s responsibility to ensure that their device and connection speed are suitable for using IPTV services.
3. Refund Request Procedure
To submit a refund request, please follow these steps:
Contact Support: Please send your request via email to: Contact@bestbritiptv.com or through the contact form available on our website, specifying the purchase details and the issue encountered.
Processing Time: The refund request will be reviewed within 5 business days. We will inform you of the final decision regarding the refund eligibility.
4. Approved Refunds
If the refund request is approved, the amount will be credited to the original payment method used at the time of purchase within 10 to 14 business days, although this may vary depending on your bank or card issuer’s policies.
5. Changes to the Refund Policy
We reserve the right to modify or update this policy to reflect changes in our services or internal policies. Updates will be published on our website, and we recommend checking the policy regularly to stay informed about the latest conditions.
